Return and Refunds Policy

Return Eligibility and Refund Guidelines

We want customers to feel confident when shopping with us. This policy explains the general process for requesting a return or refund.

Please review the conditions below before sending any item back.

1. Return Period

Our proposed return period is 30 days from the date of delivery. To use this return period, the request must be submitted within the applicable timeframe.

Before publishing this policy, confirm that the return period matches your store's actual practices and complies with the laws applicable to your customers.

2. Return Conditions

To qualify for a standard return, items should generally meet the following conditions:

Be unused and in their original condition
Include original packaging, labels, and accessories where applicable
Be accompanied by proof of purchase or order information
Meet any product-specific return requirements disclosed before purchase

Some products may be ineligible for return because of their nature, hygiene requirements, customization, or applicable legal restrictions. Any exclusions must be clearly communicated and must comply with applicable law.

3. How to Request a Return

To initiate a return:

Contact our support team with your order number.
Identify the item you wish to return and explain the reason.
Provide photographs or additional details if the item arrived damaged, defective, or incorrect.
Wait for return instructions before shipping the item back.

Unauthorized returns may take longer to identify and process.

4. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return and the circumstances of the purchase.

For example, if an item is defective, damaged on arrival, or incorrectly supplied, we will review the issue and explain the appropriate resolution. For other returns, the customer may be responsible for return shipping where permitted by applicable law.

Original shipping fees and other charges will be handled according to the circumstances of the return and applicable legal requirements.

5. Refund Processing

After a returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method. The time required for the funds to appear in your account depends on your payment provider or financial institution.

Where applicable, refunds will be processed within the timeframe required by law.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible. Please include your order details and clear photographs when available.

We will review the issue and determine an appropriate solution, which may include a replacement, refund, or another remedy available under applicable law.

7. Exchanges

Exchanges are subject to product availability and eligibility. If a direct exchange is unavailable, we may explain alternative options, such as returning the original item and placing a new order.

8. Non-Returnable Items

Certain items may not be eligible for return, including personalized products, perishable goods, or other legally exempt categories, where applicable.

These restrictions do not limit any mandatory consumer rights that cannot legally be excluded.

9. Cancellations

If you wish to cancel an order, contact us as quickly as possible. Cancellation may not be possible once the order has entered fulfillment or has been dispatched.

Your statutory cancellation rights, where applicable, remain unaffected.