Order Processing and Delivery Information
We aim to process orders efficiently and provide clear information about shipping and delivery.
1. Order Processing
Orders are generally processed within 1–3 business days after payment confirmation. Processing times may be longer during holidays, promotional events, or periods of unusually high order volume.
Business days exclude weekends and applicable public holidays.
2. Shipping Methods and Estimated Delivery
Available shipping methods and estimated delivery times may vary depending on the destination, product availability, and selected shipping service.
Any delivery estimates provided at checkout are for reference and are not guaranteed arrival dates unless explicitly stated otherwise.
3. Shipping Charges
Applicable shipping fees will be displayed during checkout before an order is completed. Shipping charges may vary according to the delivery destination, order contents, and selected shipping option.
Any available free-shipping offers will be subject to their stated eligibility requirements.
4. Tracking Your Order
When tracking is available, shipment information may be provided after the order has been dispatched.
Tracking updates can take time to appear. Customers should allow the carrier time to register the shipment before checking its progress.
5. Delivery Delays
Delivery may be affected by weather conditions, carrier disruptions, customs inspections, incorrect delivery details, or other circumstances outside our reasonable control.
If a shipment appears significantly delayed, please contact us with your order information so that we can help review the situation.
6. Address Accuracy
Please review your shipping address carefully before submitting an order. Once an order has entered processing or has been shipped, changes to the delivery address may not be possible.
We cannot guarantee successful delivery when the address provided at checkout is incomplete or incorrect.
7. Lost, Damaged, or Missing Packages
If your order arrives damaged, appears to be missing items, or has not arrived within the expected delivery period, please contact us with the relevant order details. We will review the information and explain the available next steps.
8. International Orders
International shipments may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. Responsibility for these charges will depend on the applicable shipping terms and local requirements.
Please review local import regulations before placing an international order.